Return & Refund Policy
At Pixelcrafts, your satisfaction is our top priority. If you’re not completely happy with your furniture purchase, we’re here to help.
Returns
Return Window: You may request a return within 7–14 days of delivery (specify your policy timeframe).
Condition: Return apply on if item deliverd is damage.
Non-Returnable Items: Customized or made-to-order furniture, clearance items, and opened mattresses are non-returnable, unless defective or damaged on arrival.
Return Window: You may request a return within 7–14 days of delivery (specify your policy timeframe).
Condition: Return apply on if item deliverd is damage.
Non-Returnable Items: Customized or made-to-order furniture, clearance items, and opened mattresses are non-returnable, unless defective or damaged on arrival.
Refunds
Once we receive and inspect your return, we’ll notify you of the status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error or a defective item.
Once we receive and inspect your return, we’ll notify you of the status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error or a defective item.
Damaged or Defective Items
Please inspect your furniture upon delivery.
If you receive a damaged or defective item, contact us within 48 hours with photos and a description. We’ll arrange for a repair, replacement, or full refund at no additional cost.
Please inspect your furniture upon delivery.
If you receive a damaged or defective item, contact us within 48 hours with photos and a description. We’ll arrange for a repair, replacement, or full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping unless the return is due to damage, defect, or our error.
For large furniture items, we can help coordinate return shipping and provide a quote upon request.
Customers are responsible for return shipping unless the return is due to damage, defect, or our error.
For large furniture items, we can help coordinate return shipping and provide a quote upon request.
To start a return, please contact our support team at Mailor call us.